make that super size

went to watch super size me last night. not a bad movie. but not a good one by any stretch of the imagination. thing is, my expectations were kinda inflated by websites and news articles i've read over the past few weeks. i don't actually know why spurlock made this into a full length movie. maybe he knew he'd make more cash that way. it didn't really deserve those extra 39 minutes. an hour would've been fine. watching it was the highlight of my day though. weird day.
does bad customer service piss you off? what about stupid people? now think about the two together.
while in joburg last month i had the shittest service ever at nandos in sandton city. i'm talking absolute shittest. so, being the good little consumer i am, i chortle off to nandos.co.za and fill in one of those automated forms. and the form asks for every single detail. when. where. time. what i ordered. i fill all of this in and get this lovely response:
// hi, thanks for not being chicken to tell us how it is - your feedback is greatly appreciated. our nando's team will respond to you as soon as possible. //
now, after three weeks of waiting i send a reply asking if they'll ever get back to me...
and then, i get this:
--snip--
good day,
thank you for taking the time and submitting your feedback through the nando's lifestylewebsite.
nando's strives to deliver and maintain the high standards set for its stores and would appreciate you providing me with the following information.
information required by customer care:
1. your contact telephone numbers
2. the store you visited
3. approximate date and time of visit to one of our stores
4. a brief description of your nando's experience at one of our stores
when convenient please would you provide me with the above mentioned details as this ensures your experience be noted and addressed with senior store management. senior store management will contact you to discuss and address your experience.
we look forward to your response and would like to thank you for your valued feedback.
thanking you in advance,
lana magerman
nando's customer relations manager
"we're at your peck and call"
--snip--
do they have idiots running the backend of their website?
yes.
will i ever eat at nandos again?
i'm going to mail them on monday and then wait and see. i'll post that mail here ;)

what made my day today: rhodes i.t. support and their sheer brilliance. no, i'm not being facetious. oh, and gillman's vinyl frontier this morning. damn - i'm back into this house music thing in a big way.

* now listening to: sander kleinenberg's essential mix.